Last updated: 18 October 2026 | Website: https://pv-dent.com

1. Where we ship

PVDent ships to dental practices and dental professionals within the United States, including all 50 states and Washington, D.C. Shipments to [Puerto Rico, U.S. territories, and APO/FPO/DPO addresses] are [available on request / not currently available]. We do not ship internationally at this time.

2. Order processing

  • Orders placed and paid before [2:00 p.m. Eastern Time] on a business day (Monday–Friday, excluding federal holidays) usually ship within [1–2] business days.
  • Orders placed after the cutoff time, on weekends, or on holidays are processed starting the next business day.
  • Orders requiring verification of professional eligibility, payment review, a tax-exemption certificate, or confirmation of connection type (KAVO or NSK) may take longer to process.
  • Large bulk orders for multi-operatory practices, group practices, or DSOs may ship in multiple packages or on different dates. We will let you know the expected timeline.

You will receive a shipping confirmation email with tracking information once your order ships.

3. Shipping methods, timeframes, and costs

We ship with [UPS / FedEx / USPS]. Estimated transit times below are counted from the date of shipment, not the date of order, and are not guaranteed by PVDent.

Shipping methodEstimated transit timeCost
Standard Ground[3–5] business days[Free on orders over $X / $Y flat rate]
Expedited (2-Day)[2] business days[$Y / calculated at checkout]
Overnight[1] business day[$Y / calculated at checkout]
Bulk orders (5+ units)Standard Ground[Free]

Shipments to Alaska and Hawaii may take additional time and may incur additional charges. The exact shipping cost for your order is displayed at checkout before you pay. Sales tax is applied to shipping charges where required by state law.

4. Tracking your order

All orders ship with tracking. You can track your shipment using the link in your shipping confirmation email or through “My Account” on the Website. If your tracking has not updated for more than three business days, please contact us and we will follow up with the carrier.

5. Delivery address and signature

Please ensure your shipping address is complete and accurate, including the practice name and any suite number. Because our products are high-value clinical instruments, we recommend shipping to your practice address during business hours. A signature may be required on delivery.

We may be unable to ship certain orders to P.O. boxes. If a package is returned to us because of an incorrect or incomplete address, or because delivery was refused or not collected, we will contact you to arrange reshipment, and additional shipping charges may apply. Address changes can be made only before your order ships.

6. Damaged, missing, or incorrect items

Please inspect your order upon arrival. If the package is visibly damaged, note the damage with the carrier at delivery when possible. Notify us within [7] days of delivery if:

  • any product or the package arrives damaged;
  • an item is missing from your order; or
  • you received the wrong product or connection type.

Email us at Info@pv-dent.com with your order number, a description of the issue, and photos of the product and packaging. Please keep all packaging until the issue is resolved. If the damage or error occurred before delivery, we will send a replacement or issue a refund at no cost to you.

7. Lost or stolen packages

If tracking shows your package was delivered but you cannot locate it, please check with your front desk, other staff, and mailroom, then contact us within [7] days of the recorded delivery date. We will open a claim with the carrier and, if the package is confirmed lost in transit, we will send a replacement or issue a refund.

8. Backorders

If an item you ordered is unexpectedly out of stock, we will contact you with an estimated restock date and give you the option to wait, select an alternative product, or receive a refund for that item.

9. Warranty replacements and returns

For approved warranty claims, we ship the replacement unit and provide a prepaid return label for the original unit at no cost to you. Shipping responsibilities for other returns are described in our Return & Refund Policy.

10. Contact us

If you have any questions about shipping, please contact us: