Last updated: 18 October 2026 | Website: https://pv-dent.com

1. Introduction

This Privacy Policy describes how PV Dent LLC, doing business as PVDent (“PVDent,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you visit https://pv-dent.com (the “Website”), create an account, place an order, request bulk pricing, or otherwise interact with us.

PVDent sells dental handpieces and related equipment to dental practices and dental professionals in the United States. By using the Website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

2. Information we collect

Information you provide to us

  • Contact and identity information: full name, practice or clinic name, job title, email address, and phone numbers.
  • Account information: username, password (stored in encrypted form), order history, wishlist, and bulk pricing membership status.
  • Order and transaction information: billing and shipping addresses, products purchased, connection type selected (for example, KAVO or NSK compatible), invoices, and delivery records.
  • Payment information: payments are processed by third-party payment processors. We do not store full credit or debit card numbers on our servers.
  • Professional and business information: where relevant, dental license information, practice tax ID or resale/tax-exemption certificates, number of operatories, and information needed to verify eligibility for professional products or custom pricing.
  • Communications: information you submit through our bulk pricing enquiry form, contact form, email, phone, or warranty and return requests, including photos or descriptions of products.

Information we collect automatically

When you use the Website, we and our service providers automatically collect device and usage information, such as IP address, browser type, device identifiers, pages viewed, links clicked, referring URLs, approximate location derived from IP address, and the dates and times of visits. We collect this through cookies, pixels, and similar technologies (see section 7).

Information from third parties

We may receive information from payment processors, shipping carriers, analytics and advertising partners, and colleagues at your practice who place orders or list you as a contact.

No patient information

PVDent is not a “covered entity” or “business associate” under the Health Insurance Portability and Accountability Act (HIPAA), and we do not need any patient information to serve you. Please do not send us protected health information (PHI) or any information that identifies a patient, including in photos or documents submitted with warranty claims.

3. How we use information

We use personal information to:

  • process, fulfill, ship, and invoice orders, and collect applicable sales tax;
  • create and manage accounts and apply member bulk pricing;
  • respond to inquiries and provide custom pricing to group practices and DSOs;
  • process warranty, replacement, return, and refund requests;
  • send transactional messages, including order confirmations, shipping updates, product safety notices, and recalls;
  • send marketing communications, subject to your right to opt out;
  • operate, secure, analyze, and improve the Website and our products and services;
  • detect, investigate, and prevent fraud and other unlawful activity; and
  • comply with legal, regulatory (including FDA-related), tax, and accounting obligations, and enforce our Terms of Service.

4. How we disclose information

We disclose personal information to the following categories of recipients for the purposes described above:

  • Service providers: payment processors, shipping carriers and logistics providers, website hosting and e-commerce platform providers, email and customer support tools, IT and cloud storage providers, and analytics providers, who are contractually required to use the information only to provide services to us.
  • Manufacturers and suppliers: limited information (such as serial numbers and fault descriptions) needed to assess warranty claims or manage product safety actions.
  • Advertising partners: if we use advertising cookies or pixels, these partners may receive device and usage information (see section 7).
  • Professional advisors: accountants, auditors, insurers, and attorneys.
  • Legal and regulatory authorities: where required by law, subpoena, or court order, or to protect our rights, property, or safety or that of others, including disclosures to the U.S. Food and Drug Administration (FDA) where required.
  • Business transfers: in connection with a merger, acquisition, financing, or sale of all or part of our business.

We do not sell personal information for money. Certain uses of advertising cookies may be considered “selling” or “sharing” of personal information, or “targeted advertising,” under some state laws. You may opt out as described in section 8.

5. Marketing communications

We may send you emails about new products and bulk offers. We comply with the CAN-SPAM Act. You may unsubscribe at any time using the link in any marketing email or by contacting us. If we send text messages, we will do so only with your consent, and you may reply STOP to opt out. Even if you opt out of marketing, we will continue to send transactional messages related to your account, orders, warranty claims, or product safety.

6. Data security and retention

We use reasonable administrative, technical, and physical safeguards designed to protect personal information, including encrypted HTTPS connections, PCI DSS–compliant payment processors, and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please keep your password confidential and notify us immediately of any unauthorized use of your account.

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to maintain business, tax, and warranty records and to comply with legal obligations, after which we delete or de-identify it. If a security breach affects your personal information, we will notify you as required by applicable state law.

7. Cookies, analytics, and advertising

We use cookies and similar technologies to keep you signed in, maintain your cart and wishlist, apply bulk pricing, remember your preferences, analyze Website traffic, and measure and improve our advertising. We may use third-party tools such as [Google Analytics / Meta Pixel / Google Ads / other tools in use].

You can control cookies through your browser settings. Blocking essential cookies may prevent the cart, checkout, and account features from working. You can learn about opting out of interest-based advertising at www.aboutads.info and www.networkadvertising.org. We honor Global Privacy Control (GPC) signals as a request to opt out of the sale or sharing of personal information where required by law. Because there is no common industry standard, we do not otherwise respond to “Do Not Track” browser signals.

8. Your state privacy rights

Depending on your state of residence (including California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon, and other states with comprehensive privacy laws), and subject to legal exceptions, you may have the right to:

  • Know and access the personal information we have collected about you, including the categories of information, sources, purposes, and recipients;
  • Correct inaccurate personal information;
  • Delete personal information we have collected from you;
  • Obtain a copy of your personal information in a portable format;
  • Opt out of the sale or sharing of personal information, targeted advertising, and certain profiling; and
  • Not be discriminated against for exercising these rights.

To exercise these rights, contact us at Info@pv-dent.com or +1 888 221 2166. We will verify your identity before responding, typically by matching information you provide with information in our records. You may use an authorized agent, who must provide proof of authorization. We will respond within the time required by law (generally 45 days). If we deny your request, you may appeal by replying to our decision; if your appeal is denied, you may contact your state Attorney General.

California residents

In the past 12 months, we have collected the categories of personal information described in section 2, including identifiers, commercial information, professional information, internet or other electronic network activity, and inferences, from the sources and for the purposes described in sections 2 and 3, and disclosed them to the categories of recipients described in section 4. We do not use or disclose sensitive personal information for purposes that would give rise to a right to limit under California law. California’s “Shine the Light” law permits California residents to request information about disclosures of personal information to third parties for their direct marketing purposes; we do not make such disclosures.

9. Children’s privacy

The Website is intended for dental professionals and businesses and is not directed to children under 13 (or under 16 where applicable). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

10. Third-party links

The Website may contain links to third-party websites and services. We are not responsible for their privacy practices, and we encourage you to review their privacy policies.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on the Website and revise the “Last updated” date above. If we make material changes, we will provide additional notice as required by law.

12. Contact us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: