Last updated: 18 October 2026 | Website: https://pv-dent.com
1. Agreement to these Terms
These Terms of Service (“Terms”) govern your access to and use of https://pv-dent.com (the “Website”) and all purchases of products from PV Dent LLC, doing business as PVDent (“PVDent,” “we,” “us,” or “our”). By accessing the Website, creating an account, or placing an order, you agree to these Terms and to our Privacy Policy, Shipping Policy, and Return & Refund Policy, which are incorporated into these Terms by reference. If you do not agree, do not use the Website.
If you place an order on behalf of a dental practice, clinic, company, or dental service organization (“Practice”), you represent that you are authorized to bind the Practice to these Terms, and “you” includes that Practice.
PLEASE READ SECTION 16 CAREFULLY. IT CONTAINS A BINDING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER THAT AFFECT HOW DISPUTES ARE RESOLVED.
2. Eligibility and professional use only
Our products are dental devices intended for use only by licensed dental professionals and trained staff under their supervision in a clinical setting. Where applicable, products are labeled “Rx Only”: federal law restricts these devices to sale by or on the order of a licensed dentist. By purchasing, you represent and warrant that:
- you are at least 18 years old and are a licensed dental professional or are purchasing on behalf of, or on the order of, a licensed dental professional or dental practice;
- the products will be used, cleaned, lubricated, sterilized, and maintained in accordance with the manufacturer’s instructions for use (IFU) and applicable infection-control guidelines, including CDC and OSHA requirements; and
- you are responsible for confirming that the product and connection type you select (for example, KAVO or NSK compatible couplings) are compatible with your existing equipment.
We may request proof of licensure and may refuse or cancel any order if we cannot verify eligibility. We currently sell only to customers in the United States.
3. Accounts and member bulk pricing
You may need an account to access member bulk pricing, wishlists, and order history. You agree to provide accurate information, keep your login credentials confidential, and notify us promptly of unauthorized use. You are responsible for all activity under your account.
Member bulk pricing applies to signed-in account holders who purchase five (5) or more eligible handpiece units in a single order. Models may be mixed to reach the threshold, and the bulk price shown for each product will apply to every eligible unit in that order. Bulk pricing may not be combined with other offers unless we state otherwise and may be changed or discontinued for future orders at any time. Custom pricing for group practices and DSOs is subject to a separate written quote or agreement.
We may suspend or terminate any account that violates these Terms or is used for fraudulent purposes.
4. Products and regulatory information
We try to describe products and their specifications (such as speed, weight, coupling type, and features) accurately. Images are for illustration, and minor variations in color, finish, or packaging may occur. Specifications may change without notice.
Content on the Website is general information and is not clinical, medical, or professional advice. You must rely on your own professional judgment and the product’s instructions for use.
5. Prices and sales tax
All prices are in U.S. dollars (USD) and do not include applicable sales or use taxes or shipping charges, which are calculated and shown at checkout. We collect sales tax in the states where we are required to do so. If your Practice is exempt from sales tax, you must provide a valid exemption or resale certificate before checkout; we are not able to refund tax on orders placed before a valid certificate is received.
We may change prices at any time, but changes will not affect orders already accepted. If a product is listed at an incorrect price or with incorrect information due to an error, we may refuse or cancel any order for that product and refund any amount paid, even after the order has been confirmed.
6. Orders and acceptance
Your order is an offer to purchase. An order confirmation email confirms receipt of your order but does not constitute acceptance. A contract is formed when we ship the products or otherwise expressly accept your order. We may refuse, limit, or cancel any order for any reason, including product availability, inability to verify eligibility, payment issues, suspected fraud, or errors. If we cancel an order after payment, we will issue a full refund.
You may cancel an order at no charge before it ships by contacting us as soon as possible. Once shipped, our Return & Refund Policy applies.
7. Payment
Payment is due in full at checkout using a payment method offered on the Website unless we have agreed in writing to extend credit or invoice terms (for example, for group practices or DSOs). You authorize us and our payment processors to charge your selected payment method for the total order amount. Where invoice terms are agreed, invoices are payable within the stated period; past-due amounts may accrue a late charge of [1.5]% per month (or the maximum rate permitted by law, if lower), and we may suspend further shipments until paid.
8. Shipping, title, and risk of loss
Shipping is governed by our Shipping Policy. Delivery dates are estimates only. Title to and risk of loss of products pass to you upon our delivery of the products to the carrier; however, we will work with you and the carrier to resolve any loss or damage in transit as described in our Shipping Policy.
9. Limited warranty
Eligible PVDent handpieces are covered by our 12-Month Limited Replacement Warranty, the terms, conditions, and exclusions of which are set out in our Return & Refund Policy. That limited warranty is the only warranty we provide.
10. Disclaimer of warranties
EXCEPT FOR THE EXPRESS LIMITED WARRANTY DESCRIBED IN OUR RETURN & REFUND POLICY, AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE WEBSITE AND ALL PRODUCTS ARE PROVIDED “AS IS,” AND PVDENT DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. TO THE EXTENT ANY IMPLIED WARRANTY CANNOT BE DISCLAIMED, IT IS LIMITED IN DURATION TO THE TERM OF THE EXPRESS LIMITED WARRANTY.
We do not warrant that the Website will be uninterrupted, error-free, or free of viruses or other harmful components. Some states do not allow the exclusion or limitation of implied warranties, so some of the above may not apply to you.
11. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL PVDENT OR ITS OWNERS, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, OR DATA, OR COSTS OF OPERATORY DOWNTIME, ARISING OUT OF OR RELATING TO THESE TERMS, THE WEBSITE, OR ANY PRODUCT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO ANY PRODUCT OR ORDER WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT GIVING RISE TO THE CLAIM.
We are not liable for any loss or injury resulting from misuse, improper reprocessing or maintenance, use with incompatible equipment, unauthorized repair or modification, or failure to follow the instructions for use. Some states do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.
12. Indemnification
You agree to defend, indemnify, and hold harmless PVDent and its owners, officers, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to (a) your violation of these Terms; (b) your use of products other than in accordance with their instructions for use and applicable professional, infection-control, and legal standards; or (c) your violation of any law or the rights of any third party, including patients.
13. Acceptable use of the Website
You agree not to use the Website for any unlawful purpose; attempt to gain unauthorized access to any part of the Website or its systems; interfere with its operation; introduce viruses or malicious code; scrape, harvest, or copy content for commercial purposes; or submit false information, enquiries, or orders. We may suspend or restrict access to the Website at any time.
14. Intellectual property
The Website and its content, including the PVDent name and logo, text, graphics, images, videos, and design, are owned by or licensed to PVDent and are protected by U.S. and international intellectual property laws. You may view and print content solely for your Practice’s internal purchasing purposes. Third-party names such as KAVO and NSK are trademarks of their respective owners and are used only to describe compatibility; PVDent is not affiliated with, sponsored by, or endorsed by those companies.
15. Governing law
These Terms are governed by the laws of the State of Nebraska, without regard to its conflict-of-laws principles. Subject to section 16, any claim not subject to arbitration must be brought exclusively in the state or federal courts located in Nebraska, and you consent to the personal jurisdiction of those courts.
16. Dispute resolution; arbitration; class action waiver
Informal resolution. Before filing any claim, you agree to contact us at Info@pv-dent.com and attempt to resolve the dispute informally for at least 30 days.
Binding arbitration. If the dispute is not resolved informally, any dispute, claim, or controversy arising out of or relating to these Terms, the Website, or any product will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will take place in Nebraska or by video conference, and judgment on the award may be entered in any court of competent jurisdiction. Either party may bring an individual claim in small claims court if it qualifies, and either party may seek injunctive relief in court for infringement of intellectual property rights.
Class action waiver. YOU AND PVDENT AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.
Opt-out. You may opt out of this arbitration agreement by emailing us at Info@pv-dent.com within 30 days after first accepting these Terms, stating your name, Practice name, and that you opt out of arbitration.
17. Force majeure
We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including natural disasters, epidemics, supply-chain or manufacturing disruptions, carrier delays, labor disputes, tariffs, customs holds, or government action.
18. General
These Terms, together with the policies referenced above and any written agreement for custom pricing, constitute the entire agreement between you and PVDent regarding their subject matter. If any provision is held invalid or unenforceable, the remaining provisions will remain in effect. Our failure to enforce any provision is not a waiver. You may not assign these Terms without our consent. We may revise these Terms by posting an updated version on the Website; the Terms in effect when you place an order apply to that order.
19. Contact us
