Last updated: 18 October 2026 | Website: https://pv-dent.com

1. Overview

PVDent wants every practice to buy with confidence. This Return & Refund Policy explains our 12-Month Limited Replacement Warranty and your options if a product is defective, if we sent the wrong item, or if you change your mind. It applies to purchases made at https://pv-dent.com and is part of our Terms of Service.

2. 12-Month Limited Replacement Warranty

What is covered

PV Dent LLC, doing business as PVDent, warrants to the original purchaser that each PVDent handpiece will be free from defects in materials and workmanship under normal clinical use for twelve (12) months from the date of delivery.

What we will do

If a covered handpiece fails during the warranty period, we will ship you a new replacement unit at no charge, including shipping both ways. This is a replacement warranty, not a repair-and-return program, so your operatory is not left waiting weeks for a repair. A replacement unit is covered for the remainder of the original warranty period.

How to make a warranty claim

  1. Contact us at Info@pv-dent.com or +1 888 221 2166 within the warranty period with your order number, product name, serial number (if available), and a description of the problem. Photos or a short video are helpful.
  2. Our team will review your claim, typically within one business day, and may ask simple troubleshooting questions.
  3. Once your claim is approved, we will ship a new replacement unit. Where possible, we ship it before receiving the defective unit to minimize downtime.
  4. Return the defective unit within [14] days of receiving the replacement, using the prepaid return label we provide. The unit must be cleaned and sterilized before return (see section 6). If the defective unit is not returned, we may charge you for the replacement.

What is not covered

This limited warranty does not cover failure or damage caused by:

  • dropping, impact, or other accidental or physical damage;
  • failure to clean, lubricate, sterilize, or maintain the handpiece in accordance with its instructions for use;
  • use of improper lubricants, chemicals, or reprocessing methods, or sterilization above the rated temperature;
  • use with incompatible couplings, motors, or equipment, or with incorrect air or water pressure;
  • repair, disassembly, or modification by anyone other than PVDent or its authorized agent;
  • normal wear of consumable parts such as O-rings, gaskets, and burs; or
  • cosmetic wear that does not affect performance.

If we determine that a claim is not covered, we will explain why and, where possible, offer a paid repair or replacement option.

Limitations

REPLACEMENT AS DESCRIBED ABOVE IS YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY. ANY IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE 12-MONTH WARRANTY PERIOD. PVDENT IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

3. Damaged, incorrect, or missing items

If your order arrives damaged, is missing an item, or you received the wrong product or connection type due to our error, please contact us within [7] days of delivery with your order number and photos. We will send the correct item or a replacement, or issue a refund, and we will cover all related shipping costs.

4. Change-of-mind returns

Because handpieces are clinical instruments used in patient care, we can accept change-of-mind returns only for products that are unused, in their original sealed packaging, and in resalable condition. Subject to these conditions:

  • You may request a return within [30] days of delivery.
  • Contact us to obtain a Return Merchandise Authorization (RMA) number before sending any item back. Returns without an RMA number may be refused.
  • You are responsible for return shipping costs. We recommend a trackable, insured shipping method; we are not responsible for items lost or damaged in return transit.
  • A restocking fee of [X]% [or: no restocking fee] may apply.
  • Products that have been used on a patient, sterilized, or removed from their sealed packaging cannot be returned for change of mind, for infection-control reasons.

Ordered the wrong connection type?

If you ordered the KAVO-compatible version but need NSK (or vice versa), contact us before using the product. If the unit is unused and in its original sealed packaging, we will exchange it for the correct connection type; you pay only the return shipping.

5. Bulk pricing and partial returns

Member bulk pricing applies when an order includes five (5) or more eligible units. If a change-of-mind return reduces the number of units you keep from that order below five, bulk pricing will no longer apply, and your refund will be reduced by the difference between the bulk price and the standard single-unit price for each unit you keep. This does not apply to warranty replacements or to returns of defective or incorrect items.

6. Decontamination requirement

To protect our staff and carriers, any handpiece that has been used clinically (for example, a unit returned under warranty) must be cleaned and sterilized according to its instructions for use before shipment. Please seal it in a sterilization pouch and include a note confirming it has been reprocessed. We may refuse to inspect, or return at your expense, any item received visibly contaminated.

7. Refunds

After we receive and inspect your return, we will email you to confirm whether your refund has been approved. Approved refunds are issued to the original payment method within [5–10] business days. Your bank or card issuer may take additional time to post the credit. Applicable sales tax is refunded together with the purchase price.

For change-of-mind returns, original shipping charges are non-refundable. For defective, damaged, or incorrect items, we refund the full amount paid, including shipping.

If you initiate a chargeback for an order while a return or warranty claim is in progress, we may suspend processing of that claim until the chargeback is resolved.

8. Contact us

To start a warranty claim, return, or exchange, please contact us: